As a smaller Barber shop, our personal and professional income is based solely upon the Barber services provided to you, our clients. We do our best to provide excellent service and consistency every time and doing so we expect the same in return. We ask when making an appointment that you do your best to keep that appointment. While we understand that circumstances may arise that will require a possible cancellation or rescheduling of an appointment, the following policies are in place to ensure that we can accommodate all of our valued clients as efficiently and effective as possible given the limited amount of available appointments per week.
Cancellations/Late Appointments
At least a 1-hour advanced notice is required for any appointment cancellations. The online booking service will allow you to cancel your appointment as necessary. Failure to call will result in a NO-SHOW! If you fail to call to cancel your appointment or cancel off the booking link you will be charged 50% of your scheduled services after 3 NO-SHOWS. This fee must be paid before any future appointments are rescheduled. If it continues to happen you will lose your online privileges of booking an appointment and become strictly walk-in, if a spot is available. There will be no guarantee. These policies will be enforced due to high volume of Clientele. Late appointments will only be given a 10-minute grave period after their scheduled time to show, after the 10 minutes is up you will be marked as a No-Show. THERE IS NO GRACE PERIOD FOR CHILDRENS OR TEEN APPOINTMENTS! The appointment slot is too small to allow a grace period. It is up to each stylist to either rebook you or service you at your late appointment. This is to make sure to not inconvenient others who have scheduled an appointment and who are on time! Please plan accordingly, as we know sometime school bus or pick up can run behind. We have the right to refuse services at any given time for any situation!
REFUND POLICY
We do not refund in cash or to your personal credit or debit card. In the event of a refund, we will reimburse you with a Polished Men Gift Card. You have a 24-hour window to return so that we may correct the service done if needed. In the event upper management cannot get your appointment rescheduled during the 24-hour window. We will add an additional 24 hours.
We appreciate all our loyal clients!